WARRANTY CLAIM, RETURN AND REPLACEMENT

 

All  products sold at www.optique-exclusive.pl are covered by a two year manufacturer's warranty.

 

 

WITHDRAWAL FROM THE CONTRACT (RETURN)

 

The Consumer shall have the right to withdraw from the contract without reason. Each Customer is entitled to return the optical frames (purchased without corrective lenses) or sunglasses within 14 days of receiving the shipment, without giving any reason, by submitting this period statement of withdrawal from the contract without giving any reason. In order to facilitate the mutual settlement between the parties, it is recommended that the customer solving the agreement was signed and sent an adjustment invoice within 14 days.
 
Details regarding return and replacement can be found in the Terms and Conditions.

 

 

How to return a product using the form of return?

 

  1. To withdraw from the contract customer is obliged to submit a declaration of withdrawal from the contract. For this purpose, you can print and fill out the return form, that is FORM - attached to the shipment of from the website.
  2. Pack the items together with completed form and proof of purchase.
  3. Send the parcel at:

 

OPTIQUE-EXCLUSIVE

NOWY ŚWIAT 1

00-496 WARSAW

(POLAND)

With note "RETURN"

 

 

 

Very important!

 

  1. Do not forget to include proof of purchase in form of VAT invoice or receipt that was included in your order, or its photocopy.
  2. Please note that the returned goods can not be used.

  3. We will refund the payment within 14 days from the date of withdrawal. Form of return will be the same as the form of the payment.

  4. Costs of returning the product to the store are covered by the Customer, who is also the Consumer. Within the Poland we ship all products free of charge by courier service. In the case of foreign Customers costs associated with returning and new shipment are covered by the Customer, who is also the Consumer.

 

 

 

REPLACEMENT

 

Each optical frames (purchased without corrective lenses) or sunglasses offered in the online store can be replaced within 14 days of receiving the shipment. The customer that exchanges the goods required to sign and return the correcting invoice. Details regarding return and replacement can be found in the Terms and Conditions. 

 

 

How to replace the product?

 

  1. Please fill out the FORM   - attached to the shipment of from the website.
  2. Pack the items together with completed form and proof of purchase.

  3. Send the parcel at:

 

OPTIQUE-EXCLUSIVE

NOWY ŚWIAT 1

00-496 WARSAW

(POLAND)

With note "REPLACEMENT"

 

 

 

Very important!

 

  1. Do not forget to include proof of purchase in the form of invoice or receipt, which were attached to received your order.

  2. Please note that goods can not bear signs of use.

  3. Once we receive your shipment our Customer Service will contact you to confirm the payment adjustment and the availability of goods.

  4. If the product you purchased is more expensive than the product that you want in exchange we will ask you to transfer the difference. If your chosen product is cheaper than the purchased one, we will refund the difference within 14 days from the date of receipt. 

  5. If the product is available in our store, after the settlement (receiving your payment) we will send it within 24 hours. Product shipping date will confirm by e-mail on request.

  6. Costs of returning the product to the store are covered by the Customer, who is also the Consumer. Within the Poland we ship all products free of charge by courier service. In the case of foreign Customers costs associated with returning and new shipment are covered by the Customer, who is also the Consumer.

 

 

 

WARRANTY CLAIM

 

All  products sold at www.optique-exclusive.pl are covered by a two year manufacturer's warranty. The warranty covers only damage resulting from product hidden defects. Damages in connection with the improper use of goods are not covered by this warranty.

 

 

How to make a warranty claim?

 

  1. Print and fill out the warranty claim form HERE.
  2. Pack the items together with completed form and proof of purchase.
  3. Send products to:

 

OPTIQUE-EXCLUSIVE

NOWY ŚWIAT 1

00-496 WARSAW(POLAND)

With note "WARRANTY CLAIM"

 

 

 Important!

 

 

  1. Do not forget to include proof of purchase in form of VAT invoice or receipt that was included in your order.
  2. Within 14 days after the date of receive shipment, our Customer Service will contact you- if complaints are accepted - in order to confirm its finalization, forms possible: refund or replacement for a new product.
  3. Replacement of a product – if the model is no longer available in our boutique customer can choose another product. Our Customer Service will contact you to confirm the payment adjustment and the availability of goods.
  4. If the product you purchased is more expensive than the product that you want in exchange we will ask you to transfer the difference. If your chosen product is cheaper than the purchased one we will refund the difference within 14 days from the date of receipt. The amount will be refund to the bank account which number you entered in the form.
  5. After the adjustment, if the product is available in our warehouse (and after the reception of your payment) we will send the goods within 24 hours. Date of shipment of special order products will be confirmed via email.

 

 

 

INFORMATION

 

Please be advised that Glaser Group sp. o.o. with its registered office in Warsaw, entered into the Register of Entrepreneurs of the National Court Register by the District Court. st. Warsaw, XII Commercial Department of National Court Register, under KRS number 0000475410 (hereinafter referred to as "Entrepreneur") is not obligated to use extra-judicial settlement of disputes with consumers within the meaning of the Act of 23 September 2016. on extrajudicial resolving consumer disputes (OJ item. 1823). The entrepreneur is not subject to the jurisdiction of any authorized entity within the meaning of / in the Act.

 

At the same time Entrepreneur declares that refuses to participate in the extra-judicial settlement of consumer disputes.

 

 

If you have any further questions, please contact our Customer Service at +48 22 622 20 05 or by email - WARSZAWA@OPTIQUE-EXCLUSIVE.PL

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