FAQ

In case you have any queries concerning the purchases in our place please find below the list of frequently asked questions :


Can I return or exchange glasses if they do not fit me? 

Of course. Each consumer who is a customer Optique-exclusive.pl is entitled to return prescription frames (purchased without lenses) or sunglasses within 14 days of receiving the shipment, without giving any reason.  Each  prescription frames (purchased without lenses) or sunglasses offered at Optique-exclusive.pl may also be replaced within 14 days of receiving the the shipment.

 

Is there any warranty for glasses and if so under what conditions? 

All products purchased at optique-exclusive.pl are covered by 2 year manufacturer’s warranty. The warranty covers only damages resulting from product hidden defects. Damages in connection with the improper use of goods are not covered by the warranty.


What is One Year Unconditional Warranty ?

One Year Unconditional Warranty is a guarantee graned by Luxottica Poland Sp. z o.o. and Essilor Polonia Sp. of o.o.  and applies Luxottica spectacle frames consisting of Essilor Crizal coated lenses.  One Year Uncoditional Warranty authorizes to replace worn or damaged glasses with  the new, regardless of the cause of their destruction. One Year Unconditional Warranty deals with brands such as Chanel, Prada, Dolce & Gabbana, Giorgio Armani, Bvlgari, Persol, Miu Miu.  One Year Unconditional Warranty does not include the loss of glasses as a result of loss or theft, as well as the exchange of Essilor lenses with Crizal coating on the lenses of different power.

 

Do you have a stationary store where I could try on and buy your glasses? 

We invite you to visit our store Optique Exclusive at Nowy Świat 1 in Warsaw, Poland.


If I like the concrete model of glasses which is not available on optique-exclusive.pl can you order it for me? 

If the product comes with a portfolio of our brands  and comes from the current collection, there will be no problem with ordering  wanted glasses. If it is a model derived from the previous collection, accessibility issues are considered  individually.


Could I order lenses for frames purchased at optique-exclusive.pl? 

Of course, we work in co-operation with Essilor, which is the leading manufacturer of lenses.


Polarization, what it is? 

Polarization is responsible for the reduction of blinding glare from flat surfaces such as concrete or water glass.

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